At Australian Evolution, we stand behind the quality of our products and are committed to giving our customers confidence and peace of mind when shopping with us.
All Australian Evolution products are backed by our 30-Day Risk-Free Trial, and selected products also include either a 2-Year Limited Warranty or 5-Year Limited Warranty, depending on the product purchased.
The applicable warranty period is clearly stated on each eligible product page.
Our product warranties are provided in addition to your rights under Australian Consumer Law (ACL).
Our warranty covers eligible manufacturing faults and defects in materials or workmanship that occur under normal domestic use during the applicable warranty period.
This may include:
If a product develops a qualifying fault within the applicable warranty period, the available resolution may include:
All warranty claims are assessed based on the individual circumstances of the claim and your rights under Australian Consumer Law.
Our voluntary limited warranty does not cover damage or deterioration resulting from:
Warranty coverage applies to eligible faults arising from normal intended domestic use of the product.
These exclusions relate to our voluntary warranty and do not exclude or limit any rights you may have under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 2-Year and 5-Year Limited Warranties operate in addition to, and do not replace or limit, your rights under Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
To submit a warranty claim, please contact our friendly Australian-based support team at:
hello@australianevolution.com.au
To help us assess your claim as quickly as possible, please include:
Our team may request additional information where reasonably required to assess the claim.
We aim to review warranty claims within approximately 2–5 business days once we have received the information required to assess the claim.
If a product is found to have a qualifying fault, the appropriate remedy will depend on the nature of the fault, the circumstances of the claim, product availability and your rights under Australian Consumer Law.
Depending on the circumstances, the resolution may include:
Where Australian Consumer Law provides you with a particular right or choice of remedy, those rights will apply regardless of the terms of our voluntary warranty.
If we require an eligible faulty product to be returned as part of an approved warranty claim, you will not be required to pay the return shipping costs.
Our team will provide the appropriate return instructions and, where required, a prepaid return label.
Most returns are arranged through Australia Post, although another return service may occasionally be used depending on the product, location or circumstances.
Please do not return a product before contacting our team so we can make sure your warranty return is correctly organised and processed.
Our voluntary limited warranty applies to the original purchaser and is non-transferable.
A claim under our voluntary warranty may not be covered where:
These limitations apply to our voluntary warranty only and do not exclude or restrict any rights or remedies available to you under Australian Consumer Law.
Our product warranty is separate from our 30-Day Risk-Free Trial.
All Australian Evolution products are backed by our 30-Day Risk-Free Trial, giving you the opportunity to reasonably experience your purchase at home and decide whether it is right for you.
Returns made under our 30-Day Risk-Free Trial include FREE return shipping Australia-wide, subject to the terms of our Returns & Refund Policy.
Your 30-Day Risk-Free Trial, applicable product warranty and rights under Australian Consumer Law provide separate protections and may apply in different circumstances.
For warranty enquiries or assistance with a product, please contact our friendly Australian-based support team:
hello@australianevolution.com.au
Australian Evolution is an Australian-owned and operated business, and our team is always happy to help.