FAQs

How can I get in contact with Australian Evolution?

If you would like to get in touch with our support team, please contact us via our Contact Us page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

Some of our products are shipped from our warehouses in Sydney, Melbourne and Brisbane, while others come from our China warehouse, depending on stock levels and demand.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal and any of the Buy Now Pay Later methods listed throughout our website.

Is delivery free?

Yes, all orders placed come with fast and free delivery. There are no minimum spend requirements.

What if my order is delayed?

If you're wondering where your order is, please first check our Shipping Policy page for details. You can also track your parcel using the link provided in your confirmation email (check junk/spam if needed). If still unresolved, please contact us.

What if my credit card declines?

Please check your banking app settings and enable "In-store international payments." Shopify’s payment platform has security measures to help protect both our customers and our store.

What shipping options do you offer?

We currently offer two shipping options:

- Fast & FREE Shipping (2–8 Business Days)
- Fast & FREE Shipping + Shipping Protection ($2 AUD)

We do not offer express shipping. See our Shipping Policy for full details.

What currency is the store in?

All products are displayed in AUD or NZD depending on your location.