FAQs

How can I get in contact with Australian Evolution?

If you would like to get in touch with our support team, please contact us via our Contact Us page on our website header. One of our friendly staff members will assist you within 1-2 hours.

Where are the products located and shipped from?

We're proud to ship all orders directly from our Australian warehouses in Sydney, Melbourne and Brisbane. By holding stock locally, we're able to provide fast dispatch, quicker delivery times, and a better overall experience for our customers.

What types of payment do you accept?

We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay. Eligible customers can also take advantage of our Buy Now Pay Later options, making it easier to spread the cost of their purchase over time.

Every transaction is protected by secure encryption technology, giving you a safe and trusted checkout experience from start to finish.

Is delivery free?

Yes, all orders placed come with fast and free delivery. There are no minimum spend requirements.

What if my order is delayed?

If you're wondering where your order is, please first check our Shipping Policy page for details. You can also track your parcel using the link provided in your confirmation email (check junk/spam if needed). If still unresolved, please contact us.

What if my credit card declines?

Please check your banking app settings and enable "In-store international payments." Shopify’s payment platform has security measures to help protect both our customers and our store.

What shipping options do you offer?

We currently offer two shipping options:

- Fast & FREE Shipping (2–8 Business Days)
- Fast & FREE Shipping + Shipping Protection ($2 AUD)

We do not offer express shipping. See our Shipping Policy for full details.

What currency is the store in?

All products are displayed in AUD or NZD depending on your location.