Australian Evolution respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from Australian Evolution, contact our Customer Care team, interact with our marketing, or otherwise use our website and services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
The types of personal information we collect depend on how you interact with Australian Evolution.
When you make a purchase, attempt to make a purchase, contact us, create an account, subscribe to communications or otherwise interact with us, we may collect information including:
Payment information may be processed by our payment providers. Australian Evolution does not necessarily receive or store your complete payment card details.
We refer to information associated with your purchases and orders as Order Information.
When you visit our website, certain information may be collected automatically about your device and how you use our website.
This may include:
We may collect this information using technologies such as cookies, log files, pixels, tags, web beacons and similar technologies.
We refer to this as Device Information.
When we refer to Personal Information in this Privacy Policy, we generally mean information that identifies you or can reasonably be associated with you, including Order Information and Device Information where applicable.
We use personal information for purposes reasonably necessary to operate Australian Evolution and provide our products and services.
This may include using your information to:
We may also use aggregated or de-identified information for analytics, reporting and business improvement purposes.
Australian Evolution does not sell your personal information to third parties.
However, operating an online retail business requires us to work with trusted third-party service providers.
We may disclose personal information to third parties where reasonably necessary to provide our products and services, operate our business, fulfil your order, comply with legal obligations or protect our legitimate interests.
These parties may include:
We only disclose information that is reasonably required for the relevant service or business purpose.
Australian Evolution uses a combination of our own operations and trusted third-party suppliers, warehouses, fulfilment providers and delivery partners to process and dispatch customer orders.
Depending on the product, stock location and delivery requirements, your order may be dispatched directly by a supplier, warehouse or fulfilment partner rather than from an Australian Evolution facility.
To facilitate this, we may provide the fulfilment partner with limited information reasonably necessary to process and deliver your order.
This may include:
This information is provided for purposes associated with processing, fulfilling and delivering your Australian Evolution order.
We do not authorise our fulfilment partners to use customer information provided by Australian Evolution for their own unrelated marketing purposes.
In some circumstances, a third-party ecommerce platform, marketplace, shipping platform or other ordering system may be used by Australian Evolution or a fulfilment partner to facilitate the processing, fulfilment or delivery of an order.
Where this occurs, the relevant platform or service provider may process personal information in accordance with its own privacy policy, terms and applicable privacy laws.
The name of a supplier, fulfilment provider, marketplace, warehouse or other third party may occasionally appear on shipping labels, tracking information, packaging or other delivery documentation associated with your order.
Australian Evolution does not sell customer personal information to fulfilment partners, suppliers or marketplaces.
We provide personal information to these parties only where reasonably necessary to facilitate our business operations and provide products and services to our customers.
To deliver your order, we may provide necessary delivery information to postal services, couriers, freight providers and logistics companies.
This generally includes information such as your:
These providers use this information to facilitate delivery, provide tracking updates, manage delivery enquiries and complete related logistics services.
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method you choose, this may include payment gateways, banks, digital wallets, buy-now-pay-later providers and other financial service providers.
These providers may independently collect and process personal and payment information in accordance with their own privacy policies and terms.
Australian Evolution does not necessarily receive or retain your complete credit or debit card information.
Our online store is powered by Shopify.
Shopify processes certain information to provide the ecommerce infrastructure used to operate our online store and facilitate transactions.
Information processed by Shopify is subject to Shopify's applicable privacy practices and policies.
We may use third-party analytics, advertising and marketing services to understand how customers interact with Australian Evolution and to improve our products, website and marketing.
These services may use cookies, pixels and similar technologies.
Depending on your settings and applicable laws, information about your interaction with our website may be used to measure advertising performance or provide advertising that may be more relevant to you.
You may be able to manage certain cookies and advertising preferences through your browser, device settings or other privacy controls made available to you.
If you provide us with your email address or telephone number, we may use these details to:
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication where available.
Unsubscribing from marketing communications does not prevent us from sending transactional communications that are reasonably necessary in relation to an existing order or customer service matter.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We use administrative, technical and organisational safeguards appropriate to the nature of the information we process.
However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.
If you believe your personal information may have been compromised in connection with Australian Evolution, please contact us as soon as possible.
Our website may contain links to websites, platforms or services operated by third parties.
Australian Evolution is not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing the privacy policy of any third-party service you choose to use.
Some of the technology platforms and service providers used by Australian Evolution may store or process information outside Australia.
This may include ecommerce, cloud hosting, communications, analytics, payment, marketing or other technology providers.
Where personal information is disclosed or processed internationally, we take reasonable steps appropriate to the circumstances and rely on our service providers' contractual, privacy and security arrangements where applicable.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, accounting, taxation, legal, fraud-prevention and regulatory requirements.
For example, when you place an order through our website, we may retain relevant Order Information as part of our business and transaction records.
Information may be deleted, anonymised or securely disposed of when it is no longer reasonably required, subject to our legal and record-keeping obligations.
Depending on the laws applicable to you, you may have rights relating to the personal information we hold about you.
These may include requesting:
If you would like to make a privacy-related request, please contact us using the details below.
We may need to verify your identity before completing certain requests.
Some information may need to be retained where required for legal, accounting, fraud-prevention, transaction or other legitimate business purposes.
Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and assist with analytics and advertising.
Most web browsers allow you to control or disable cookies through browser settings.
Disabling certain cookies may affect the functionality or performance of parts of our website.
Some browsers allow users to transmit a "Do Not Track" signal.
Because there is not necessarily a consistent industry standard for responding to these signals, our website may not automatically alter all data collection practices when a Do Not Track signal is received.
You can manage cookies and other privacy settings through the controls available in your browser or device.
Our website and services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate authorisation where required.
If you believe a child has provided personal information to us inappropriately, please contact us.
If you have a question or concern regarding how Australian Evolution has handled your personal information, please contact us.
We take privacy concerns seriously and will endeavour to investigate and respond appropriately.
If you are not satisfied with our response, you may have the right to make a complaint to the relevant privacy regulator.
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers, legal requirements or other operational reasons.
The latest version published on our website will apply from its stated effective date.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact: