We know you're excited to receive your Australian Evolution order, and our team works hard to get every parcel packed, dispatched and on its way as quickly and safely as possible.
Australian Evolution is Australian owned and operated, with orders dispatched from our Sydney warehouse to customers across Australia.
Australian Evolution currently ships within Australia only. We do not currently offer international shipping.
We offer FREE standard delivery on every order Australia-wide, with no minimum spend required.
The vast majority of our orders are shipped with Australia Post and include tracked delivery, so you can follow your parcel from dispatch through to delivery.
Once your order has been dispatched, our typical delivery estimates are:
Metro Areas: approximately 2–5 days
Regional & Rural Areas: approximately 3–7 days
These are estimated delivery timeframes rather than guaranteed delivery dates. Delivery may occasionally take longer during peak periods, public holidays, severe weather, major Australia Post network disruptions or other unexpected circumstances.
Our Sydney warehouse team works hard to prepare orders as quickly as possible.
Australia Post collects parcels from our warehouse each weekday, with our daily collection generally taking place at approximately 11:00am.
Orders packed after the day's Australia Post collection will generally leave with the next available collection.
During particularly busy periods, major promotions or public holidays, dispatch may occasionally take a little longer. If there is a significant delay affecting your order, we'll do our best to keep you informed.
Products advertised as a pre-order will be dispatched once the incoming stock becomes available.
An estimated dispatch date or timeframe will be displayed on the relevant product page wherever applicable. If your order contains a pre-order product, please refer to that timeframe rather than our usual dispatch schedule.
Every eligible Australian order includes:
Optional Shipping Protection may be available at checkout for additional peace of mind.
It includes the benefits of our standard tracked delivery with additional protection for eligible parcels that are lost or damaged during transit.
Express Post is not currently offered as a standard selectable shipping option at checkout.
In certain circumstances, however, Australian Evolution may choose to upgrade an order to Australia Post Express Post at our discretion.
Where an order is sent by Express Post, the tracking information provided with your shipment will reflect this.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.
For orders shipped with Australia Post, the tracking link will generally take you directly to Australia Post where you can view the latest available delivery information.
You can also use the Track Your Order page on the Australian Evolution website to check your delivery.
Don't worry if tracking doesn't update immediately. It can take approximately 24–48 hours after collection or lodgement for the first tracking scans to appear within the carrier's network.
We've chosen Australia Post as our primary delivery partner because of its extensive delivery network across Australia and the options it provides customers when a parcel cannot be safely left at an address.
Where Australia Post determines that a parcel cannot be safely left, it may be taken to a nearby Post Office or collection location rather than being left unattended.
You may also receive delivery updates or collection instructions directly from Australia Post.
If you've ordered multiple products, your order may occasionally be dispatched in more than one parcel.
Separate parcels can travel through the delivery network independently and may not necessarily arrive on the same day.
If your order has been split into multiple shipments, you'll receive the available tracking information for each parcel.
Most orders arrive comfortably within our estimated delivery timeframes, but occasionally a parcel can experience an unexpected delay.
This can happen because of:
If your tracking hasn't updated for an unusual amount of time or your parcel appears to be delayed beyond the expected timeframe, please contact us.
You won't be left to chase it alone. Our Australian-based customer care team will be happy to look into the delivery and help determine what needs to happen next.
Please take a moment to check your delivery information carefully before completing your purchase, particularly your:
If you notice an error after placing your order, contact us as soon as possible.
If the parcel hasn't yet been dispatched, we'll do everything we can to update the address for you.
Once an order has entered the delivery network, however, we can't guarantee that Australia Post or another carrier will be able to change or redirect the delivery address.
If a parcel is returned to us because an incorrect or incomplete address was provided, our customer care team will contact you to help arrange the next steps. Additional postage charges may apply where a parcel needs to be resent due to incorrect address information supplied with the order.
Australian Evolution currently ships within Australia only.
We do not currently ship orders to New Zealand, the United Kingdom, United States, Canada or other international destinations.
We're focused on providing Australian customers with fast, reliable delivery and continuing to grow our range of quality bedding and Australian Made products.
If you have any questions about shipping, tracking or delivery, our Australian-based customer care team is always happy to help.
When contacting us about an existing order, please include your order number so we can locate your details as quickly as possible.
Email: hello@australianevolution.com.au
Thank you for choosing Australian Evolution and supporting an Australian-owned business. 💙