At Australian Evolution, we want you to feel confident when shopping with us. That’s why all products are backed by our 30-Day Risk-Free Trial with FREE returns within Australia, giving you the opportunity to experience your purchase at home and make sure it’s right for you.
Our returns policy is designed to be simple and transparent while working alongside your rights under Australian Consumer Law (ACL).
All Australian Evolution products are covered by our 30-Day Risk-Free Trial, starting from the date your order is delivered.
We understand that some products can be difficult to judge until you’ve actually experienced them at home. Our trial gives you the opportunity to open, use and experience your purchase and decide whether it’s right for you.
If you’re not completely happy with your purchase, simply contact us within 30 days of delivery to request a return.
For returns made under our 30-Day Risk-Free Trial:
The 30-Day Risk-Free Trial is intended to allow customers to reasonably experience their purchase. Products that have been deliberately damaged, misused, excessively soiled, altered or used in a manner beyond what would reasonably be required to trial the product may not qualify under the trial.
This does not limit or exclude any rights you may have under Australian Consumer Law.
Returns requested under our 30-Day Risk-Free Trial include FREE return shipping within Australia.
Once your return has been approved, our team will provide you with the appropriate return instructions and, where required, a prepaid return label.
Please do not send an item back without first contacting our team, as we need to ensure your return is correctly identified and processed.
Your rights under Australian Consumer Law apply independently of our 30-Day Risk-Free Trial.
If your product arrives faulty, damaged, incorrectly supplied, significantly different from its description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, please contact us and we’ll work with you to resolve the issue as quickly as possible.
Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.
To help us investigate and resolve the issue quickly, we may ask you to provide:
If an item needs to be returned because it is faulty, damaged or incorrectly supplied, you will not be required to pay the return shipping costs.
Our Risk-Free Trial is designed to give you a genuine opportunity to experience your purchase at home.
We understand that this may involve opening packaging, setting up the product and reasonably using it to determine whether it suits you.
However, the trial does not cover damage caused by misuse, deliberate damage, improper handling, unauthorised modifications or use outside the product’s intended purpose.
Examples may include:
These exclusions apply to our voluntary 30-Day Risk-Free Trial and do not limit your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
Once your returned item has been received, we’ll review the return and notify you once your refund has been processed.
Approved refunds will be returned to the original payment method used for your order.
While we process approved refunds as quickly as possible, please allow approximately 3–7 business days for your bank, card provider or payment service to finalise the transaction after the refund has been issued.
Processing times may vary depending on your financial institution or payment provider.
If you decide during your 30-Day Risk-Free Trial that another size, colour or product may suit you better, please contact our team.
Where possible, we’ll be happy to help you find the most suitable option and explain the easiest way to arrange your return and replacement.
Product exchanges are subject to stock availability.
If you need to cancel your order, please contact us as soon as possible.
We’ll always do our best to accommodate cancellation requests; however, orders can only be cancelled before they have been packed or dispatched.
Once an order has been dispatched, it can no longer be cancelled and our standard returns process will apply once the order has been delivered.
Once your order has been dispatched and collected by the delivery carrier, delivery times may occasionally vary due to circumstances outside our control, including weather events, transport disruptions, peak delivery periods or other carrier delays.
Tracking information is provided for dispatched orders so you can monitor your parcel during transit.
A shipping delay does not affect any rights you may have under Australian Consumer Law.
To request a return under our 30-Day Risk-Free Trial, please contact our friendly Australian-based support team at:
hello@australianevolution.com.au
Please include:
Our team will provide the return instructions and, where required, your FREE prepaid return label.
Please contact us before returning your item so we can make sure everything is correctly organised for you.
Our 30-Day Risk-Free Trial is provided in addition to your rights under Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.
Where a product has a major failure, you may be entitled to choose a refund or replacement. For other failures, we may be entitled to provide an appropriate remedy in accordance with Australian Consumer Law.
Australian Evolution is an Australian-owned and operated business, and we want every customer to feel confident shopping with us.
From our 30-Day Risk-Free Trial and FREE returns within Australia to tracked delivery and responsive customer support, our goal is to make shopping online as straightforward and reassuring as possible.
If you have any questions about a product, your order or a return, our team is always happy to help at hello@australianevolution.com.au.